top of page

Frequently Asked Questions

How do I make an appointment?

Individuals and couples can inquire regarding services in the contact form or by calling 763-501-7048. 

The best time to call is between 9:30 AM and 4:00 PM, Monday through Friday. Voicemail messages left during the weekdays will be returned within 24-hours.  Weekend calls will be returned on the first work-day of the following week. All calls made to Changing Point are confidential.

What happens in therapy?

The intake is conducted with the therapist over the first two to three sessions. The intake helps your therapist create a better understanding of your experiences by exploring the following, plus more:

  • Current symptoms and concerns

  • Family of Origin and childhood

  • Current family dynamics 

  • Previous treatment 

  • Your relationships 

The therapist will take time to get to know you and what you're looking for in therapy. The sessions are designed to be comfortable to talk about what you'd like but will also have structure to support you in working towards your goals.

How long are sessions?

Sessions are typically between 45 to 60 minutes.

Is it confidential?

Yes. Changing Point follows HIPAA guidelines as well as those of our licensing board's ethical guidelines. Confidentiality is one of the most important components between a client and psychotherapist. Every therapist will provide a written copy of their confidential disclosure agreement (Informed Consent)and you can expect what you discuss in session will not be shared with anyone. 

Sometimes you may want your therapist to share information or give an update to someone on your care coordination team (your Physician, Attorney, etc.), but by law your therapist cannot release this information without obtaining your written permission.

However, state law and professional ethics require therapists to maintain confidentiality except for the following situations

 

Suspected past or present abuse or neglect of children, adults, and elders will be reported to authorities, including child protection and law enforcement, based on information provided by the client or collateral source.

If the therapist has reason to suspect the client is seriously in danger of harming him/herself or has threatened to harm another person.

Group Therapy: The right to confidentiality is addressed in the group setting; however, Changing Point, LLC. group therapists are not responsible for any breaches of confidentiality by group members.

What are your rates?

Services we provide vary, please inquire on pricing page for more information.

Do you offer a sliding scale fee?

Paying for therapy can be expensive and to some, it makes it inaccessible. At Changing Point, we want to be able to provide care to those who are in need of that therapy support. We offer a sliding scale fee to a limited number of those who qualify. Please inquire for more information.

What are the payment options?

Major Credit/ Debit Cards are accepted for payment. Cash and Checks will resume when in-person sessions resume.

If you have a co-pay or a deductible, they are due at the time of service. Clients not using insurance will pay the full amount due at the time of service, unless otherwise agreed upon with Changing Point, LLC.

Cancellations are required at least 24 hours in advance. If it is less than 24 hours, Changing Point LLC will charge $50 late cancellation fee unless there has been an emergency or a prior agreement made with Changing Point LLC.

Do you take insurance?

Changing Point, LLC does accept insurance as an "in-network" provider with:

 

  • Medical Assistance (straight MA)

  • MinnesotaCare 

  • Optum

  • Medica

  • Ucare

  • Tricare West

  • Preferred One

  • Aetna

  • UCare

  • Blue Cross Blue Shield

  • Health Partners

 

We may be "out-of-network" with a few insurance companies and will verify upon initial consultation call.

What that means for clients is if you have insurance that is considered "out-of-network" we support you in contacting your insurance company to inquire about mental health insurance benefits, deductible limits, if your insurance covers a certain number of sessions, etc.

Good Faith Estimate

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to provide a good faith estimate of expected charges for items and services to individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing, upon request or at the time of scheduling health care items and services. 

 

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059. 

If you have any questions or concerns, please don't hesitate to reach out.

1157894.png
IM_TRICARELogo_720x480_4.png
logomax_edited.jpg
Aetna-Medicare-Supplement.png
ucare.jpg
bottom of page